When something does not work as expected, a few simple checks often solve it.
If they do not, contact the Vecbase team from your workspace.
Quick checks
Before opening a request:
- refresh the page once;
- confirm you are in the intended workspace;
- check that the Agent or Scheduled Task is active;
- confirm the Agent still has access to the needed
file space or Connection;
- review Usage or Billing for a paused balance or
plan limit;
- try a smaller version of the same task.
Do not repeatedly submit an action that creates, sends, or deletes something.
Check whether the first attempt already finished.
Open a support request
Open Support in the workspace and create a new request. Choose a short
title that describes the visible problem, such as “Weekly task stopped
running” or “File preview stays blank.”
Keep one issue in each request. This makes updates easier to follow.
What to include
Tell the support team:
- what you were trying to do;
- what you expected to happen;
- what happened instead;
- the approximate time and your timezone;
- the workspace, Agent, or task name;
- the exact error text, if one appeared;
- a screenshot with private information hidden.
Simple steps such as “open Agent, choose Scheduled Tasks, select Weekly Update”
are especially helpful.
What not to send
Never send secretsDo not include passwords, one-time codes, secret keys, access tokens, or full
private documents. The support team does not need them to investigate.
Follow the reply
Return to Support to read replies and add information. If the issue changes
or a new issue appears, open a separate request instead of mixing unrelated
problems.
When the issue is resolved, keep the final explanation if it will help your
team next time. 
